Terms & Conditions of Hire
Terms & Conditions
Definitions and Interpretation.
In these terms and conditions, the following words and phrases shall have the following meanings:
“Function Date” means the date of the function for which the item(s) of clothing is/are being hired. If travel is involved prior to date of function, the date of travel becomes the function date.
“Hirer” means the person who makes the booking, either on their own behalf or on the behalf of their party, to hire one or more articles of clothing.
“Hire Period” means the period of hire which will commence at 9am on the day before the Function Date and will cease at 9am on the Return Date unless agreed otherwise.
“Order Date” means the date the Hirer places the order.
“Return Date” means the date on which all garments must be returned.
If you feel unable to accept any of these terms and conditions you may cancel your order within 48 hours of the Order Date and receive a full refund, including any security bond paid, unless the Function Date is within seven days of Order Date. In which case the deposit paid will be non-refundable.
LCMS Group will provide:
All garments as detailed on your order if they are within the size range available. Please note that it is not possible to carry out alterations to garments as you would expect if you were purchasing it.
All garments are quality checked and processed after each hire and every effort is made to ensure the quality is to a high standard and that garments are free from any defects. However, due to dry cleaning there may be a slight shading difference in garments, especially where garments are ordered for a large wedding party.
We reserve the right to substitute to the nearest half size as follows:
Jacket Sleeve + / - 1 inch
Trouser length + / - 1 inch
Top hat size + / - 1/8
Shoes + ½ size
Shirts + ½ inch
CUSTOMER — IMPORTANT POINTS TO NOTE
If you are utilising our home ordering, delivery and collection service, a security bond of £250 per outfit may be required. This is in addition to the hire payment and is due prior to the despatch date. We will contact you after the order is placed to arrange this payment. This will only be refunded after the function date and when all garments have been returned.
Changes to Original Order
We reserve the right to charge for any changes you make to your order, particularly if changes are made within seven days of the function date. We also reserve the right to charge for any changes or replacement items that are required due to incorrect measurements and sizing provided directly by the hirer or their party.
If garments do not fit satisfactorily or have any other fault, please contact our customer service team. All replacements must be inspected and tried on by the Hirer (or other members of the Hirer’s party).
As children’s size change quite significantly whilst they are growing the Hirer should arrange to re-measure 4 weeks prior to the function to confirm the sizes required. This allows plenty of time to amend the order if necessary.
Home Delivery of Garments
We stress that the Hire Period is deemed to start from 9am on the day prior to the Function Date, which is the time we agree to have the outfit/s available, providing the above conditions have been complied with. Please remember that, if travelling, the Function Date is deemed to be the date of travel.
It is the Hirer’s responsibility to inform us, when booking, if the outfits are required before the Function Date.
When an outfit is required in advance of the Function Date an extra hire charge of 50% per week or part week is payable.
Home delivered hire outfits will arrive approximately 5 working days before the Function Date. If collecting from the showroom, hire outfits will be made available 5 working days before the Function date. The company will inform you via email that your outfit/s are ready. A mutually convenient date/time will be agreed for your personal collection.
Extended Hire — (before or after the function date)
Hire orders may be extended for additional weeks at a rate of 50% of the normal weekly hire charge for additional week or part week. This includes provision for the delivery of orders earlier than our normal delivery date. If you wish to take out extended hire, please contact our customer service team to avoid any additional charges.
Late orders are deemed to be orders received within 7 days of the Function Date. These orders may be accepted but will be sent out by an independent carrier and you may incur an additional cost. LCMS Group will not accept responsibility for any failure to deliver on time by such third party.
All garments must be returned on the agreed day after the function and within the seven (7) day hire period, unless with prior agreement from LCMS Group beforehand. Failure to do so may result in additional charges being imposed, equalling £22.85 per day, per outfit hired. There is no exception to this condition.
Care of Garments
Please treat the garments with reasonable care.
Lost / Stolen /
Maliciously Damaged Items
The hirer will be responsible for the cost of any hire item that is lost, stolen, non-returned or maliciously damaged. A full range of charges is available on request. These charges may include up to the full replacement value of each item lost, stolen, non-returned or damaged.
Accidental Damage Fee
Payment of an Accidental Damage Waiver Fee by the hirer covers any charges that would normally arise following accidental damage to any or all the garments, provided that they were being used appropriately.
Accidental Damage Waiver Fee is always included in our hire charge.
Accidental Damage waiver Fee does not cover garments which have in our opinion been damaged through inappropriate use.
Please remember that any personal or wedding insurance you may already hold does not cover the garments owned or supplied to you by us.
After the big day, simply return your hired outfit/s to our showroom, in the bag provided, within the agreed period.
Or if you have had a home ordering/delivery/collection service:
Stick the returns label we’ve supplied onto the top of your original box, place all garments in the suit bag, put back in the box, reseal it and contact us at :-firstname.lastname@example.org to arrange a home collection date/time.
We shall use the mobile phone number or specific contact details you provided the company when you placed your order to notify and inform you of collection dates/times.
LCMS Group reserves the right to change, alter or amend these terms and conditions at any time without prior notice. If any changes are made, the revised terms will supersede these.